AI Agent auto-reply system
Replies to your customers anytime
An AI agent that answers your customers' questions the moment they arrive and in their language, from your knowledge base and system guide, captures prospects' details, hands what needs a human to your team or a ticket, with a log of every conversation.
Screens
A look inside the system
before you start
More than 8 years of experience in business solutions
The agent
What the smart agent does
for your customers and team
Replies from your knowledge base
The agent answers from the help guide and your documented content, not from guesswork: how to do something, what the terms are, where to find something. If it has no answer it says so clearly instead of inventing one, and passes the question to your team.
Lead capture
An embedded form added to any page of your website, so whoever fills it lands in your leads list directly with their source, ready to be worked, with no copying from an inbox and nothing lost between the website and the CRM.
Hand-over to a human
When the customer asks for a person, or the question goes beyond what the agent knows, it hands them to your team or opens a ticket with its department and priority, followed until resolution, with the reply arriving in the same conversation.
Control and cost
Choose the AI provider and model from fastest and cheapest to most capable, set free trial messages per company then credit according to usage, and watch this month's cost, the remaining balance and its low-credit alert.
Why WEDATA
An agent
you can see what it says
Conversation log
Every question and answer with its date and user, to know what customers really ask and what needs documenting.
Privacy
Your customers' conversations are confidential and used to improve the service, nothing else.
Announcements
A notice to all or some of your customers for a set period: a closure, a deadline or maintenance.
Email campaigns
Campaigns to contact groups with a log that confirms what was sent and what failed.
Documents into transactions
Invoices or business cards a customer sends are read and pre-filled into their form for review.
For partners and resellers
Offer the agent to your customers with credit and a margin you set, and track usage per company.
Integrations
The agent inside your system
not a separate service
The agent reads your system's guide, sends prospects to customer relationship management, opens its tickets in the same support module, and its messages are billed to the company's subscription, so everything that happens in the conversation leaves a trace in the system.
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Customer relationship management
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Support and tickets
Activities
Fits these activities
and more
FAQ
Frequently asked questions
about the auto-reply agent
What business owners ask most before switching on the smart agent.
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Where does the agent get its answers?
From the help guide and your documented content. If it finds no answer it says so and passes the question to your team; it does not invent one.
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Does the customer know they are talking to an automated agent?
Yes, and at any moment they can ask for a real person and be handed to your team or have a ticket opened.
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How much does each reply cost me?
You choose the provider and model, every company gets free trial messages then credit according to usage, and this month's cost and remaining balance show in settings.
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Can I review what the agent said?
Yes. The conversation log shows every question and answer by date, and it is the best guide to what needs documenting or correcting.
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Which channels does the agent work on?
Contact us so we can decide together the channels that suit your business and how to connect them to your account.
Reply to your customers before they wait
Contact us for a demo of the auto-reply system and to switch it on for your account.