Technical support in WEDATA ERP
Tickets, live chat and help guide
A clear support channel between your team and ours: a ticket for every issue, feature request or question followed from submission to resolution, live chat from inside the system, a smart assistant that answers from the help guide, and a guide that covers every module.
More than 8 years of experience in business solutions
Channels
Four ways
to reach support
Ticket system
Open a ticket for any issue, feature request or question: choose the company, department and priority, and write the subject and details in a formatted editor. Then follow it in your list, filtered by company, department, priority and status, until it is resolved.
Live chat
Reach the customer relations team from the chat button in the software interface for immediate help and quick answers to your questions, or email us. Our team is available around the clock, every day of the week.
Smart assistant
Ask how to do something and the assistant answers step by step from the help guide, diagnoses the problem by inspecting your actual data instead of guessing, and escalates what needs intervention to the development team, who reply in the same chat.
Help guide
Documentation that covers every module in detail from first-time setup to advanced features: sales, point of sale, purchasing, stock, manufacturing, banking, general ledger, human resources, taxes, assets and more, with a go-live checklist.
Why WEDATA
Support
from day one
Setup wizard
Walks your new company through details, chart of accounts, banks and default accounts in order.
Import your data
Ready Excel templates for the chart of accounts, customers, items and balances in a clear order.
Legacy data migration
A service to move your data from your previous system, scoped by data type.
Ease of use and training
A system designed for business owners to run themselves, with staff training.
Announcements
In-system notices about planned maintenance and important dates.
Backups and stable uptime
A daily backup of your data that can be restored, and 99.9% uptime.
Integrations
Support inside the system
not outside it
Tickets, chat and the smart assistant all live inside your account, linked to your company and user, so you never re-explain who you are or search for an old email, and every request's record stays where your team can find it months later.
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Tickets and the company
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The assistant and development
FAQ
Frequently asked questions
about technical support
What users ask most about support before subscribing.
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How do I reach you when something goes wrong?
Through live chat in the software interface, by opening a ticket from the tickets list, or by emailing support.
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What should I put in a ticket to get it solved faster?
What you expected to happen and what happened instead, the screen name and document reference, and one issue per ticket. Keep high priority for work that is genuinely stopped.
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Is there documentation I can learn from on my own?
Yes. A help guide that covers every module in detail, a tutorial library on the portal, and a smart assistant that answers how-do-I questions step by step.
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Do you help me migrate my data?
Yes. Ready import templates in a clear order, and a legacy data migration service scoped by your data type.
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Can I lose my data?
A backup of your data is taken daily and can be restored, with 99.9% uptime.
Support behind every account
Start your free trial with WEDATA ERP and the support team is with you from day one.